Refund policy

Returns and refunds

Your rights under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.Nothing in this policy limits or excludes those rights.

Change of mind

In addition to your legal rights, we accept returns for change of mind within 30 days of delivery, provided the item is unworn, unused, in its original condition and packaging, with all tags and seals intact.
Return postage for change of mind is at your cost. We recommend a tracked service, as we cannot process a return we do not receive.

Items we cannot accept for change of mind.

For hygiene reasons we cannot accept change-of-mind returns on underwear, swimwear or intimate items where the hygiene seal has been broken or removed. This does not affect your rights where an item is faulty, not as described, or otherwise fails a consumer guarantee.

Limited editions, numbered prints and made-to-order pieces are not returnable for change of mind. Again, this does not affect your consumer guarantee rights.

Faulty or incorrect items

If an item arrives damaged, faulty, or is not what you ordered, contact us within a reasonable time of delivery with your order number and photographs of the issue. We will cover return postage and arrange a repair, replacement or refund in accordance with the Australian Consumer Law.

How to start a return

Email us with your order number and the reason for return before sending anything back. We will confirm the return address and next steps.

Refund processing.

Approved refunds are issued to the original payment method within 10 business days of us receiving and inspecting the returned item. Your bank or card issuer may take additional time to post funds to your account.